Returns & Exchanges Policy

At SHOREBOUND USA LLC, we want you to love your gear as much as we do. Because each item is produced to order, we do not accept physical returns. Instead, we’ve built a simple, fair approach that keeps things hassle-free:

No Physical Returns

We don’t process traditional returns where items are sent back to us.

Exchanges / One-Time Discount

If you ordered the wrong size or are unhappy with the fit, we’ll issue you a one-time discount code so you can order the correct item without having to ship the original back.
This ensures you get the right gear while avoiding delays or wasted shipping.

Damaged or Defective Items

If your order arrives damaged or defective, email us at shoreboundusa@gmail.com within 7 days of delivery with:

• Your order number
• Photos of the issue

We’ll replace the item at no cost to you.

Shipping Fees

All shipping costs are non-refundable.

Final Notes

• Discount codes for exchanges are valid for one replacement order only.
• All items are made-to-order, so please double-check sizing and colors before placing your order.